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Travel advice

What to do if you lose items in a London minicab

Leaving something behind in a minicab can happen to anyone. If it does, report it straight away—time is critical. Here’s what to do and how to help trace your lost property in London.

1 October 2026 · 1 min read · Pegasus Transfers Limited

A close-up of a lost item, such as a phone or wallet, placed on a minicab seat with the vehicle’s interior visible.

If you’ve left something in a minicab after your journey, the first thing to do is report it as soon as possible. The sooner you act, the better the chance of recovering your belongings. All journeys with this operator are pre-arranged, so there’s no street-hailing involved—this means we can trace the driver and vehicle directly through our records. However, we cannot guarantee that lost items will be found, but quick action and clear details improve the odds.

Whether you’ve forgotten a phone, luggage, or even a coat during an Airport Transfers trip from Heathrow Airport or a Meet & Greet at Victoria Station, the steps below will help you report your lost property effectively.

This advice applies to all our services, including Hotel Transfers, Business & Corporate Travel, Group & Family Transfers, and Leisure Travel across London and nearby areas.

If you’re unsure whether your journey was booked with us, check your booking confirmation or payment records.

Frequently asked questions

Report it immediately. The faster you act, the higher the chance of recovering your items. Delays reduce the likelihood, especially if the driver has already completed their shift or the vehicle has been cleaned.

Give us the booking reference, date and time of your journey, the driver’s name (if known), a description of the lost item, and any distinguishing features like labels or colours. The more specific, the better.

We cannot guarantee recovery, but we will do our best to trace it. If the item is found, we’ll contact you as soon as possible. Some items, like personal belongings, may be held until you collect them in person.

Contact the company that arranged your journey directly—they will have the driver and vehicle details. If you’re unsure who booked it, check your bank statements or emails for confirmation.

No, you cannot track the driver or vehicle directly. Our customer support team will use your booking details to locate the driver and check if the item has been reported. Avoid contacting the driver directly, as they may not have the authority to release your property.

Do not assume it is safe. Contact us immediately to report it, even if you’re unsure whether it was left behind. If it contains personal or financial details, consider reporting it to the police as well.

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