Pegasus Transfers Limited
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Customer Care

Complaints Procedure

We take customer complaints seriously and aim to investigate complaints fairly and promptly.

How to make a complaint

You can make a complaint by telephone, by email, or by completing the form below. Please provide sufficient information for us to investigate, including your name, contact details, journey date, journey details, details of your complaint and any supporting information.

We will acknowledge your complaint and review the information available to us before providing a response. Complaints will be reviewed in accordance with our complaints procedure.

If you have one, e.g. PEG-260831-4KQ2

Pickup and destination addresses, pickup time, vehicle type.

Your information is handled in accordance with our Privacy Policy.

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