Pegasus Transfers Limited respects your privacy and is committed to protecting the personal information of our customers, passengers and website visitors.
This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, and the rights available to you under applicable UK data-protection law.
1. Who We Are
Pegasus Transfers Limited provides private hire and passenger transfer services in London and surrounding areas.
For the purposes of applicable data-protection legislation, Pegasus Transfers Limited is responsible for the personal information it collects and processes in connection with its services.
2. Information We May Collect
Depending on how you use our website or services, we may collect information including:
- Full name
- Telephone number
- Email address
- Pickup and destination addresses
- Journey date and time
- Flight number and airport information
- Passenger numbers
- Luggage information
- Special journey instructions
- Vehicle requirements
- Payment and transaction information
- Communications with our customer service team
- Complaints and customer service records
- Lost-property enquiries
- Website usage and technical information, such as IP address, browser type and cookies where applicable
Where another person arranges transportation on your behalf, we may receive your information from that person or organisation.
3. How We Use Your Information
We may use personal information to:
- Arrange and provide private hire services
- Communicate with customers and passengers
- Provide information relating to a journey
- Process payments and refunds
- Respond to enquiries
- Manage cancellations and amendments
- Provide customer support
- Investigate complaints
- Handle lost-property enquiries
- Maintain appropriate business records
- Prevent fraud or misuse of our services
- Improve our services and website
- Comply with legal and regulatory requirements
- Establish, exercise or defend legal claims where necessary
4. Our Legal Basis for Processing
Depending on the circumstances, we may process personal information because:
Contract: Processing is necessary to provide services that have been requested or agreed.
Legal obligation: Processing is necessary for us to comply with applicable legal or regulatory requirements.
Legitimate interests: Processing is reasonably necessary for operating and protecting our business, improving our services, preventing fraud, handling complaints or dealing with legal matters, provided those interests do not override your rights.
Consent: In circumstances where consent is required, we will ask for it before processing the relevant information.
5. Information Shared With Drivers and Service Providers
Where necessary to provide a journey, relevant passenger and journey information may be provided to the driver or another service provider involved in providing the service.
This may include information such as:
- Passenger name
- Contact number
- Pickup location
- Destination
- Pickup time
- Flight information
- Relevant journey instructions
Only information reasonably required to provide the service should be shared.
We may also use third-party providers for services such as payment processing, website hosting, communications, IT support and other business functions.
6. Payment Information
Where online or card payments are available, payments may be processed through an authorised third-party payment provider.
Pegasus Transfers Limited will only process or retain payment information to the extent necessary for providing the service, maintaining appropriate financial records and meeting legal requirements.
Customers should not send full payment-card details through unsecured email or messaging services.
7. Driver and Vehicle Information
Where necessary for providing private hire services, we may process information relating to drivers and vehicles.
This may include driver contact information, licensing information, vehicle information and other records required for operational, safety, legal or regulatory purposes.
8. Special Categories of Personal Information
In some circumstances, a passenger may voluntarily provide information concerning accessibility, mobility or other requirements relevant to their journey.
Where such information constitutes special-category personal data, we will handle it carefully and only process it where there is an appropriate lawful basis and condition under applicable data-protection law.
Passengers should only provide information reasonably necessary for us to understand and accommodate their travel requirements.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, regulatory, accounting and operational requirements.
Different types of information may be retained for different periods.
Where information is no longer required, it will be securely deleted, anonymised or otherwise handled in accordance with our data-retention procedures.
10. Information Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Misuse
- Unauthorised disclosure
- Alteration
- Destruction
Access to personal information should be limited to authorised persons who reasonably require it for their work.
However, no internet-based system can guarantee absolute security.
11. International Data Transfers
Some technology or service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps where required to ensure that the information receives an appropriate level of protection in accordance with applicable UK data-protection law.
12. Cookies
Our website may use cookies and similar technologies to operate correctly, understand website usage and improve the user experience.
Where required, visitors will be provided with appropriate choices regarding non-essential cookies.
Further information is provided in our Cookie Policy.
13. Marketing Communications
Where permitted by law, we may contact customers regarding relevant services or promotions.
Where consent is required for marketing, we will obtain it.
Customers can ask us to stop sending direct marketing communications at any time.
14. Your Data Protection Rights
Depending on the circumstances, UK data-protection law may give you rights including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information in certain circumstances
- Request restriction of processing
- Object to certain processing
- Request transfer of eligible personal information
- Withdraw consent where processing is based on consent
- Object to direct marketing
These rights are subject to applicable legal conditions and exemptions.
To exercise a data-protection right, please contact us using the details below. We may need to verify your identity before responding.
15. Complaints About Your Personal Information
If you have concerns about how Pegasus Transfers Limited has handled your personal information, please contact us first so that we can investigate the matter.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.
Information Commissioner's Office
16. Third-Party Websites
Our website may contain links to websites operated by other organisations.
Pegasus Transfers Limited is not responsible for the privacy practices of third-party websites. Customers should review the privacy policy of the relevant website before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business operations or applicable legal requirements.
The latest version will be published on our website with the date it was last updated.
18. Contact Us
For questions about this Privacy Policy or requests relating to your personal information, please contact us using the details below.